• Caseworkers please:
  • Complete the form after a site visit or virtual tour of the client’s residence
  • Make sure the residence is big enough to accommodate the furniture requested
  • If you order more furniture than what will actually fit, we will take the surplus furniture back to the warehouse, but no refund will be issued
  • Kindly ensure client contact information is up-to-date, move-in date specified and any special instructions included
  • If this is your first time filling out the form, our staff will be happy to assist you

• The form is to be completed and emailed to BAFB by the caseworker
• Choose furniture carefully to ensure it will fit in the client’s new space
• Click here to download the Furniture Request Form
• Enable Content Editing on the form to activate formula calculations 
• If your order is to be delivered in Gilroy, San Martin, Morgan Hill or San Mateo County, add the surcharge of $60 for delivery

• The Standard Furniture Bundle has 10 items
• You may order all 10 or select only the items needed
• The price of the bundle remains the same whether or not you order fewer than 10 items

Ordering multiple items

• You can order additional items to complement the needs of your client

After the order forms are received, and any questions are addressed, your client will be contacted by BAFB three times; our staff will call the client to:

1. Schedule the delivery. When the delivery date is set, you will receive an email with the scheduled delivery date. If you do not receive an email from our office within 48 hours, please visit the Contact Us page and get in touch.
2. To reconfirm date, client will be present and the delivery time range
3. BAFB delivery driver will call the client on the day of delivery to confirm arrival time shortly before arriving

• Deliveries: are scheduled during the work week Monday-Friday
• Lead Time: 5 working days
• Receiving the furniture: Client will sign for the delivery, before we move furniture into the apartment
• If the client is a no-show at the time of the confirmed and agreed delivery date, the agency will be billed $125 fee
• Orders must be cancelled 48 hours in advance scheduled delivery date

During the Covid 19 pandemic, we have implemented following safety guidelines:

1. Our personnel will wear masks and gloves while minimizing contact at time with clients
2. Our crew will position furniture inside front door only (except in cases of seniors or those physically unable to reposition furniture)
3. BAFB crew and clients will maintain minimum social distancing spacing of 6 feet